Assistants

A coworker messaged me today.

“Word on the street is that you’re looking for something bigger and better.”

I was bewildered, considering I’d never before mentioned my intention to pursue a graduate degree in Creative Writing. People at work – bless their hearts – take you for granted after a while. Or do they? Sometimes I think my boss wants to strangle or throw the quartz paperweight on his desk at me, but then he gets strangely polite at times, tiptoeing on the phone when he calls, saying, “Is this a bad time?”

The absolutely honest answer is, “Yes.” But the other absolutely honest answer is, “No. You’re my boss. I’m your assistant. Call me whenever the hell you want.”

And seriously, he can. When I read the job description I had raised an eyebrow at the “24/7” part, knowing in my heart that I’d interviewed with someone who seemed rather personable and had more than an ounce of humanity in him. He wouldn’t abuse that privilege and certainly, he hasn’t. He called me at 7PM today, 1.5 hours after our standard 5:30PM “I’m outta here” time, and sounded positively awkward.

“Is this…are you…busy?”

I was sitting where I sit now, at my brother’s desk, reading the paper from two weeks ago (I have a perpetual back log of periodicals waiting to be read. I “catch up” by reading the news from two, sometimes three weeks ago. It’s absurd), and instead of saying, “Yes, I’m reading my backlog,” I sat up and laughed.

“Of course not. What’s up.”

He wanted me to cancel a flight, yada yada yada. The details of which are not important – but this is what kills me.

Word on the street is that it looks bad if your assistants are constantly leaving.

Though I’ve been here for almost eight months now, and truly, everyone whom I need to know knows me as well, I still get the occasional phone call looking for Bonnie. Sometimes, a character not unlike Rip Van Winkle calls asking for Gina, the very first assistant who I think quit nearly three years ago. Or was it two? I don’t know – but at the Company, a year is like dog years. 8 months is like 5 years. At the Company, I am almost a Veteran.

Well, until they ask me about stuff that happened in the Gina Era. Anyway. There were more than a few times when a gentleman called and thought he was being glib by saying, “Whoa, another new assistant? What’s he doing over there, scaring all you young girls away?”

And I laugh hollowly into the headset thinking, “Whatever, it’s none of your business,” but inside I’m wondering too.

The thing is, I’m doing a little survey now. I’ve come to know more and more EAs and when the conversation goes there, I always ask, “How long have you been working for so and so?”

And it amazes me, the devotion some of these women (always, they are women), have to the man or woman they are assisting. A few of my boss’s acquaintances have EAs that have been with them for nearly twenty years. TWENTY YEARS! That’s…almost as long as I’ve been alive. Most of the other EAs, while not twenty years in, are running the same marathon. Four to seven years – much longer than I’ve ever done anything in my life. I try to see myself in four years and the picture is almost blank. I try to see myself next year, in 2013. I think I’ll still be at the company in March, but like a watercolor brush at the end of the stroke, there’s not quite enough pigment to form a clear picture. It peters out – the page is white.

I perpetually waffle back and forth between loving my job, then despising the mistakes that I make which lead to my belief that I’m not cut out for this kind of work, then loving it again, because my boss forgives me and then asks me ever so politely to do things that I ought to do. It’s not just him – my other boss, David, the guy who’s utterly self-sufficient, also has his moments. In the beginning I accused him of having low expectations. He practically applauded when I printed an excel spreadsheet for him and glued it together.

“So smart!” he said, when I presented him with one long sheet, “Great idea!”

But I took advantage, began building decisions on past exchanges and at some point, decided it’d be okay to make certain choices for him.

Terrible idea.

He called me from a different time zone this afternoon and said, quite angrily, “Don’t ever make a decision like that for me again! It’s my prerogative to do this! It’s my prerogative! Why can’t you just follow instructions!”

I said, “Okay, I’m sorry. I’ll change it,” and did, but wondered what had brought on such a strong reaction.

Miranda the new EA downstairs just happened to stop by my desk.

“Is everything okay?”

I looked at her face. She wore no makeup today. She seemed stressed. I was stressed. No need for a stressed out vomit fest. I shrugged and said, “David just yelled at me, no biggie.”

“Why?” she said.

I thought about it for a minute. He was jet lagged, definitely. And if he slept poorly on the plane, then he was probably damn exhausted. He went from plane to train to meeting. Not exactly a recipe for bubbles and sunshine.

“He’s probably tired. I get snippy when I’m tired too.”

She smiled, “Oh tell me about it.”

But still. I don’t like getting yelled at, especially not at the end of the day. I went home, my exhaustion compressed with my irritation and throughout dinner my parents chided me to keep an open mind. Look how I was acting now, and someone had cooked dinner for me! Was going to pack my punch for me! And I was there, pouting because my boss had yelled at me.

My phone pinged.

It was David.

“I’m sorry.” He wrote, “It was my fault for not reading your first email carefully. Normally I would not mind you making that decision for me – but I have been traveling so much and am tired.”

My heart melted, the smile poured back onto my face. I was still exhausted – but it helped knowing that David was even more exhausted and that he had taken the time to apologize. It’s stupid. Petty. Selfish. But I collect these little moments because it proves to me that we are humans working with humans. It keeps me sane and helps me stay one more day.

Bigger and better things for me are on the horizon. But for now, this will suffice.

2 Truths, No Lie

“If I had been like you when I was younger, I would have been much happier.”

It would have been a very sweet thing for my boss to say if he hadn’t meant that I was hopeless. Happiness = foolishness. Inept. Didn’t think things through.

“You aren’t happy now?” I asked.

“Oh I’m happy now, but when I was working, I wasn’t like you. I was afraid to mess up. So I thought things through. I would never come to my boss like you come to me now, just talking.

I laughed because it was funny and because it’s what I do when I have nothing to say. 

“Your parents gave you a good brain,” he said, “Didn’t you do well in school?”

Yes.

“Then why don’t you use it?”

Should my confidence at work, or more specifically, in front of my boss be charted or graphed, it would look like a rather unstable company’s stock ticker. Up and up when I’m paying attention, writing things down, listening. Reading my damn emails. Down and down when I don’t do any or just half of that. I am one person inside his office, then once I step through the glass doors and am back at my desk, my spine curves a little. Certain muscles loosen – and if the brain is a muscle, that’s the very first one to go slack. I forget who I’m working for and busy myself with other things, other executives, and Gmail. And this tumblr. 

My boss wants me to be a better person. I know and appreciate this. He asks me to raise the bar for myself by using my brain in relation to getting his affairs in order. As getting his affairs in order is 99% of my job description, this is not much to ask. Sometimes I even get his affairs in order. In a good week, his affairs are 90% in order. In a bad week, I’ve let what seemed like 50% of things fall to the wayside and he, with his razor sharp memory (don’t be fooled by his calm, sleepy demeanor and his perpetually reclined posture), shoots me little daggers of reminders.

“What happened to this and this?”

“Where are we on this and this?”

“When is this meeting I asked you to schedule?”

And with each ping comes a little zap to my heart and I want to die because goodness how could I have forgotten that! And that! And this! What the hell am I doing in this chair? Why hasn’t he stormed out to replace me already?

The worst (and funniest) is when I go in and speak to him because it’s my best version of firefighting – better talk to him in person than ping him back with my shortcomings – and he looks up, mildly surprised to see me in the flesh because he expects me to hide behind a giant screen of lost productivity. He adjusts his eyes to my grim, exhausted expression and asks point-blank: “Who’s the assistant here. You or me?”

“I am.”

“Then why the hell am I the one reminding you to remind me about things? Do you want to sit in this seat? You want my job? Because I can do yours a helluva lot better than you do it.”

Instead of reply with words, I just sigh and throw my hands up. My signature – the “I’m sorry, boss. I’m a dud. You hired a dud. And now I’m just going to throw my hands up and make the universal sound of tired defeat. Sigggghhhh.”

                                               —————————————————–

When I’ve gone old and hoary and have had children more productive than I, and they have children more productive than I, I’ll relish telling them the story of grandma’s first real job.

“I was the executive assistant, kiddies, it was my job to help my boss, the company’s biggest cheese to keep his appointments and remember important things.”

“But grandma, your memory sucks. You can’t even remember our birthdays.”

“I know, but back then it wasn’t so bad.”

At which point my daughter will pop her head in and say, “Mom, please. You never remember MY birthday and you gave birth to me. I doubt you could remember anything for your boss.”

Then I’ll sigh and shrug, a mischievous grin on my face. I’m always one for a story.

“Did he fire you?”

“Oh no,” I’ll say, (hopefully this will be the truth), “He thought I was useless, but I like to think that he liked my personality.

“Did you make him laugh?”

This question will catch me off guard, but I will answer honestly.

“No, I did not. I made a lot of other people laugh, but I did not make him laugh. More often than not, he made me laugh.”

The grandkids will be perplexed, why keep a clown around when she can’t even make you laugh?

“Then…what did he like about you?”

And I’ll answer as truthfully as I can.

“I don’t know. Perhaps nothing. Sometimes, you can’t ask for love or even like, and you wouldn’t ever ask for hate. I think he just accepted me. Hiring me was his decision and he stuck by it. You don’t give up on people.”

“That’s why he told you over and over again to think things through, right Grandma? That’s why you tell us too, right?”

“Yes. In his strange, borderline indifferent way, he didn’t give up on me. Never exploded in my face. Never complained about his mouth going dry giving me the same lecture over and over, almost once a week. Sometimes twice a week, for over a year.”

“So he was a good boss.”

“Yes, he was.”

“Then why did you leave?”

And here, I’ll tell them two truths: one about myself and one about life. The first was that their grandmother was not good at very much, but she was quite adept at quitting. Quite. It could be masked this way or that: getting out while she was ahead, or just stopping something before she reached what would eventually be a dead end…but the fact of the matter was that she abandoned paths almost just as quickly as she began new ones. It was not always a bad thing, but certainly, many doors remained closed to her because her stride never quite hit the threshold. What’s more, it was written on her palm, in her life path line, which was not one line but many, tiny fine lines that crossed and recrossed so that it formed a chain down the middle, to her wrist.

The second was that for all her boss’s talk about using her brain, he had neglected to mention – not that he needed to, because wordlessly, by his constant presence and visible devotion the Company he created, demonstrated – that she should evaluate too if her heart was in it. For the old woman looking back, the two were never meant to be separated. A job without the other is just that: a job.

“Head and heart, darlings. Head and heart. It is not too idealistic, no matter what people tell you, to work with both.”

And my grandkids will nod and say, “That’s why you write, right Grandma?”

“That’s right. That’s why I write.”

On Working

I had dinner with my boss’s wife and their preteen daughter tonight at a fancy club, of which my boss is a member. There’s a gym there and separate “grills” for men and women -built like an old Tuscan building with a sprawling dining room that overlooks a man-made lake with geyser-like fountain, kind of a shittier version of Lake Geneva, though on a sunny afternoon the view from the dining room is quite nice. They did everything they could to make the patrons forget that they were actually dining in the middle of a bland business park, less than two miles away from the airport, and instead created the illusion, with the tall windows, marbled hallways and crawling vines that they were in some sort of opulent yet rustic escape, a Bavarian king’s winter hunting palace. The whole place is very strange. The patrons are mostly white – a tense mixture of old, new and corporate money, and old. My boss once said he felt like a newborn baby when he hung out at the club because everyone else had one foot in the coffin. Well, he didn’t use those words exactly – I’m pretty sure the expression he used was even funnier, or it was the deadpan way he delivered it because I had burst out laughing and for a minute thought, “Hey, this man I work for is pretty damn funny.”

And he is. I think I’ve got a good sense of humor, but that sense stiffens when I’m in “professional assistant mode,” (which, sadly, really isn’t very professional or helpful at all). In front of my boss, whatever I say in the way of humor usually falls down flat. There are plenty of other people at the office who think I’m funny, and I guess that’s good enough – but in front of my boss I’m too much of a nervous, stuttering mess. I leave the jokes at the door along with my brain and put all my energy into not forgetting anything he says, though I usually do anyway, because if memory serves, the brain is where memories are stored. All that forgetting makes him pissed, which makes me less funny.

For the most part, I think I’ve written this before, I like my job. There are mornings I wake up, glare at my work phone (from which my two alarms ring) and think, “I think it’s time to enroll in a master’s program. Any master’s program, with classes that begin after 10AM,” and certain evenings, when I drag my feet out of work at 6PM, my body exhausted not because I’ve done anything particularly physical, but because I’ve been sitting and staring at the computer so long that my body doesn’t seem to know how to straighten up and move any other way. These are usually the days I drive past a homeless person sitting near the freeway entrance with a sign that says, “Please help me, I’m hungry,” but what I read is, “Be glad you have a job, you ungrateful wretch.”

On particularly taxing mornings I am heartless enough to roll my eyes and think, “Well, at least you can sleep in.”

I don’t know what it is, but lately, I’ve been losing it. And I know what I’m overdue for is an attitude adjustment. My parents are sensing my unease, and my mom has taken to coaxing me with her usual spiel, of “once you make a decision, stick to it.” She is, of course, referring to my casual mentioning some months ago that I enjoyed my job and could see myself staying here for a while. I left it deliberately vague then, because I am nothing if not self-aware, but after the holidays and CES, I had thought, stupidly, that the “taxing” part of the job was over and that everything after that would be cake. So one evening, I announced to my parents that I planned to work at the company for at least another year.

They were overjoyed, low are their expectations for me, and said they supported me in whatever path I chose, but that they were very happy I had decided to extend my current status as a productive, tax-paying, salary-earning member of society.

“If you decide to go back to school after you put your time in, we’ll fully support you then, but please work as long as possible. Who knows? You may grow to like it more and stay even longer!”

My father half-joked (other half entirely hopeful) about my climbing the corporate ladder, but I pictured the tree outside my bedroom window and thought of how much I preferred to climb that instead.

But of course the taxing part of any job is never over, just as the taxing part of life – for the long haul – is never over. In elementary school I braced myself for math tests and spelling bees (which I secretly enjoyed because I read a lot and knew some big words, until I lost to a girl who read more and knew bigger words. Then I hated the damn bee). In middle school I dreaded math tests and puberty, though it sort of hit me like a mild cold – something that made you uncomfortable, but wasn’t so harmful as to prevent you from having friends (with similar symptoms) and being, for the most part, an upbeat human being. In high school there were too many honors and AP classes and the godforsaken SAT’s on top of that AND the million clubs I joined when really, all I wanted to do was play badminton. And even then I didn’t think seriously about being a writer – because in high school, you think very seriously about other things, but becoming a writer is not one of them. But almost every day, I wrote something. Somewhere. Either online, or in my diary, or in a long letter to a friend. 

Any job, if you are seeking to turn it into a career, must be viewed as a marathon – Forrest Gump cross-country style – and not a sprint. It was stupid of me to promise what, at this point, I’m not sure I can deliver. I have a terrible record of commitment – to schools, to jobs (though to my credit I have never been fired, expelled or suspended and almost every job I’ve left – the ones I’ve bothered to list on my resume – have left their doors open to me in case I should change my mind one day. Imagined future epiphany: Oh my God, I did want to assist that funny man and get gas for him and lunches for forgetful executives forever and ever until the end of my days! I think not. No, I’ve come to recognize that my marathon is based on another road.

But when it comes to people, I stay. I have no problem committing my ears to their stories, their stories to paper. Some, I stay in their lives because I refuse to let them forget me. There is Jane, whom I met during my first week and liked immensely and who then promptly moved to Chicago. And more than a handful of others I’ve come to know and like and, when I get the chance, pepper them with questions about their lives outside of work because not only is it fascinating, it is sustaining.

At the Company, it is a rare bird who does not like the people. A young coworker once caught me on a bad day and in an effort to cheer me up, wrote a me a kind message telling me to look on the bright side, that we were surrounded by great people and that he had recently been offered a better paying position at a better job, but which he rejected because he couldn’t bear to leave the people. It was honestly a terrible day at work, but the fact that this young man took the time to write me the note cheered me immensely, and renewed my faith in myself. That is what the best kind of coworker can do for you.

I don’t believe everyone likes their work – I for one, do not mind the work, but I do not love it. I said I did in the beginning but that was me making the noises of a newborn – everything is new and fresh and you haven’t developed a sense of yourself in this new world. But then you grow a brain (the one you inevitably leave outside your boss’s office) and realize, “Hey, I don’t like the work, and perhaps I do not have to. Not as much as I think I need to. What I do like are my coworkers. I like almost every single one of them, even my boss when he is angry with me, even the strange, stoic product guy with the bad haircut who drives a rape van; even the loud, brash, borderline misogynist Chief of this or that because he is a good story and, more generously, misunderstood.”

And that’s why I stay. For the time being, anyway.

Duty

Behind me, men and women dressed in variations of cocktail attire sip on glasses of red and white wine. They talk excitedly (the women’s voices more animated than the men’s) against the live quartet, which plays a strange selection of classical music I associate with Shakespeare’s time.

I am sitting in a tiny alcove at the Ritz Carlton Dana Point where the hotel has set up a not very high-end version of a business center. There’s an outdated HP Deskjet in front of me, and an even older Lenovo computer and keyboard upon which I write this out. To my right, an off white hotel landline, the kind that normally hangs in the bathrooms in Las Vegas, right next to the toilet, in case you croak on the john.

I hadn’t planned on being here. On Thursday nights, I plan for yoga or some other exercise class. If I’m tired, I drive home slowly (to the frustration of other drivers), and have a simple dinner with my parents and then take a walk. If I’m really tired, I eat dinner, then stare at a blank blog post. But this afternoon my boss decided it would be a good idea if I went with him to an awards ceremony.

“If you’re busy, get someone else,” he said. But what do you say to that. “Oh yeah, I’m going to be busy. I was going to exercise.”

So I shook my head and said, “No no, busy? Pah. I’ll be there.”

So here I am, dressed in my not even very professional work clothes, hiding in the “business” alcove while women in sparkly tops and heavy perfume swish around behind me. The men look more or less the same, though some of them wear tuxedos that look so crisp it’s a bit too obvious that this is their first time at a function like this. Look at me. The executive assistant doing her own peculiar brand of sneering.

There are hobnobbers and then there are hobnobbers. Corporate climbers. Brown-nosers. Ass-kissers. Whatever you want to call them. You can spot them a mile away, but not before you hear them. They greet you a little too warmly. Shake your hands a little too firmly, as though willing you to remember their grip and their steely, semi-desperate stares.

At dinner later, I will meet a 50 year old female photographer, hired by the company putting on the event to take photos of all the honorees. She will have a hard look about her face, though maybe it’s because she’s tired of doing these events.

“Thirty years,” she’ll tell me, “I’ve been a photographer for thirty years, and before, I liked it. I worked for builders and took photos of houses and condos in progress, and it was fine. I went to shitty middle of nowhere places like Perris and Temecula and Fresno, but it was calming. I made little road trips out of it and memorized where all the In n’ Outs were, and when I got to where I was going, the houses would just be there and I would just photograph them and then head on out. There wasn’t no fuss.”

“What happened?”

She will scoff, as though it were obvious, but not unkindly, “Well the economy went to shit and all those builders stopped building, which is how I got roped into gigs like these. These corporate circus shows.”

She will talk a little too loudly and you will be grateful to be sat at a table in the corner, right next to the speakers so that the “corporate ring master” at the podium will drown her out somewhat, at least to the people at the surrounding tables.

She’ll tell you stories about the brown-nosers she’s met, because she’s done the circuit for almost a decade now, and which CEO’s are the real deal and which are full of corporate “baloney sawdust bullshit,” though more often than not the latter are hardly ever CEOs but people on the brink who for some reason, just can never quite make it to the top.

She’ll nod her head not too furtively towards the chairman of this or that and say, “Like him. That guy is SUCH a phony.” You will think that perhaps Salinger based Holden Caulfield on this wiry, rather mannish woman sitting next to you who rather than eat her steak and shrimp pushes them around the plate, an errant corral.

“My boss is very genuine,” you say, and she will nod in agreement, and you can tell she means it. 

“I know him,” she’ll say, “I’ve met him a couple of times and I can tell you, he doesn’t do that bullshit. I know who’s an ass kisser and I know your boss gets his ass kissed plenty and he doesn’t need to do none of that himself. He’s the real deal.”

You will look at your boss then, though you can’t see his face too clearly. He’ll be sitting at one of the head tables, dressed smartly in his tuxedo, which although pressed, is hardly new. He wears it well. His forehead will be a bit shiny from the warmth of the room, or all the bodies trying to introduce themselves to him and his wife will be standing next to him with the tired smile she puts on at events like this. He shakes hands with a tall gentleman and laughs, then turns slightly and his attention is quickly devoured by another shorter, rounder gentleman. He laughs again – a real, hearty laugh, from the belly. Or is it? You won’t be able to tell, but then again, does it matter? He’s doing his job. You’re doing yours. You turn back to the photographer, who hasn’t eaten any of the meat.

“He is the real deal,” you repeat, but she doesn’t hear you. She’ll be getting ready to stand up and has already lifted her heavy camera and hung it around her neck.

“Ugh,” she’ll say, “Save one of the desserts for me. I’m off to photograph some phonies.” 

Dragon Lady

A few months ago there was talk of hiring a Chinese teacher to come to the company once a week to teach a conversational Mandarin class during the lunch hour. It seemed like a great idea – we have many Mandarin speakers, but most of the people in Business Planning – the department that deals most closely with our mandarin-speaking suppliers – do not speak it. It was very strange to me. All the Mandarin speakers (myself included) were scattered across accounting, legal, logistics and HR (me). They used it sometimes on conference calls to Taiwan and/or China, but mostly Mandarin was most useful for gossip. I speak Mandarin most often with the overly enthusiastic HR girl downstairs, and with the President. With my boss, I speak Chinglish. It is the language in which we are both most fluent.

When the HR girl told me they were looking for a teacher, I said without thinking that my mother taught Chinese. What I meant was, “My mother has a large network of Chinese teachers and can probably find someone to do the job,” not, “I am nominating my mother for the job.”

But the HR girl clapped her hands gleefully and tugged at my arm and in an eerie baby-girl voice that both suited her yet was utterly inappropriate, said, “Oh my goodness that’s great! Have her come in and teach! I’m sure your mother is wonderful.”

HR girl was right. My mother IS wonderful. She is, in highly sophisticated parlance, a bomb-diggity Chinese teacher. Just listen to my accent when I speak Chinese. Oh wait, I don’t have one. I sound like a native. 

Dragon Lady and her daughter (right) in 1996 with a family friend, Pearl, who was at the right place at the wrong time. Children who unwittingly wandered into the Ho household during Chinese lessons were forced to participate as well.

As tutoring one’s offspring goes, my Chinese education was a tortuous road, filled with beatings and screaming and more sheets of grid paper (for writing each character fifty million times) than I care to count. What’s worse is my mother taught us in addition to our Saturday classes at Cerritos Chinese school, which took place at the run-down Artesia High School, a poor, backwater of a high school that was known for gang violence and underwhelming test scores. It’s interesting that on the weekends, the high school morphed into a center of success – not because kids actually learned Chinese, but because it would be flooded with over-achieving Chinese kids who aimed for perfect SAT scores and thought (and someone actually said this), that the kids from Artesia High would one day mow their lawns. They mostly attended only so they could write Chinese School down as another activity on their college applications. Chinese School was not so much a school as a messy, disorganized network of frizzy-haired and frazzled middle-aged women who had nothing better to do on Saturday mornings than exert power they had nowhere else and teach uninterested children of all ages a language none of them cared to learn.

Wow, that was really mean. That was me looking through the lenses of my bitter classmates – I actually liked most of my Chinese school teachers because they paled in comparison to my mother, who was ten times stricter and could use physical force as punishment. (Most of my classmates were also ruled with similar iron fists, though sadly, a majority of their parents were so eager for their kids to “make” it in the American school system that they let Mandarin fall to the way-side of violin, piano, tennis, golf, and supplementary math courses. A decade or so later, this decision would nip them in the bud when China woke up and said, “Hey, I’m gonna run this town.” (阿,我睡醒了). 

No, my mother saw early on that her children weren’t talented at much else – I hated the piano and my brother froze without fail at every single recital. We were athletic, but not marvelously so – my brother loved basketball but was about a foot too short to consider it seriously and I preferred climbing trees and doing crooked cartwheels to anything with a ball or court. She had unsuccessfully tried to sell golf to me, but I didn’t see the point in standing, squatting, and hitting a small ball as far as it could go. It was like asking a rambunctious two-year old to meditate.  

Most disappointing was that we didn’t even shine academically. Asian kids are nothing if not brainy – and we definitely weren’t. I had tested into GATE, but was always at the back of the class. I did well enough in “language arts,” but my math scores were dismal, way below those of my Asian peers. and my brother was one of those strange fearless kids who just couldn’t be bothered to do homework sometimes, and was able to lie about it. He could lie straight-faced through his teeth, earnestness oozing from his eyes. He once erased the “D” on his report card and changed it to a “B,” and when my mother found out (though even if she hadn’t, I’m not sure the punishment would have been different because you know, a B might as well be a D) was livid and took out the belt to give my brother a memorable thrashing. My brother bore the punishment heroically. He cried a bit, apologized, and when his tears had dried continued to lie in the same way many years down the road up to his college graduation, in which he walked, dressed in cap, gown, and goofy smile but was actually four units shy of a degree. We, the family, stood sweating on the lawn for four hours, wondering if our tired legs were being pulled. Lesson learned then forgotten as quickly as the belt leaves the skin. 

No, my mother was adamant that if we were going to be good at nothing else, we’d at least be fluent in Mandarin. Or else SHE wasn’t a Chinese teacher. She had a reputation to uphold, and as an active member of the Council of Chinese Educators (or something like that) as well as a teacher at the Cerritos Chinese school and eventual owner of her own Chinese school, she would look quite foolish if her own flesh and blood were walking around with stuttering, accented Chinese. So to the extent that she was involved with Chinese school, so were we. We were forced into countless speech and poetry recital competitions as well as National Chinese History Bees. We placed first at several (those were good days) second at some, and none at others (those were terrible, terrible dark days), and all in all, form a rather amusing strip of memories, moments of “Hey, this isn’t so bad if I let myself get as competitive as my mother wants me to be,” intertwined with my earnestly wishing, “Why can’t I have a white mother with lower standards.”

My mother is wonderful now. She went through menopause some seven or eight years ago when, luckily for my brother and I, something snapped in her brain and her personality turned towards the light. She became docile. Patient. Sweet, almost eerily so. The hot flashes also erased part of her memory. Ask her now if she ever raised or voice or hit us, and she’ll say with a look of horror, “Oh God no, I don’t remember ever hitting you two.” 

Really.

Six or seven years ago things were very different. Not to paint a bleak and bloody picture of my childhood, which was for the most part filled with laughter and fun, but there were moments of sheer terror. My my mother was not the same person. She wasn’t a tiger mom – no silly feline cliches for my mother – she was another cliche, born in the year of the Dragon and thus a bona-fide, fire-breathing Dragon Lady.

Ira Glass on Having taste, Talent and Being Successful

Yesterday Madame Receptionist and I took a stroll around the company parking lot. Sometimes, when my boss takes a long lunch or when things are not so busy I have the time to do so. Sometimes I come back a little late and he is already back from a not-so-long lunch, and instead of asking me, “Where the hell were you,” as I feared he would the first time I came back late, he merely nods as our eyes meet and turns back to his computer screen.

“I’m no slave driver,” he once said, when I asked him for two days off to visit Chicago, “Go, take a break. Have fun.”

When I returned a lady from accounting asked me if I had gone to visit a boyfriend.

“No,” I said, “Just a friend.”

She giggled and nodded towards my boss’s silent figure behind the glass.

“You know,” she said, “He told me you went to Chicago and I suggested that maybe you went to visit your boyfriend, and he said, ‘I hope so.’ Isn’t that funny?”

Anyway, that is beside the point.

On our stroll, we discussed various social media tools we used for our blogs. Mine is mostly writing – hers, a fashion blog, is mostly pictures. We both use twitter, Facebook and recently, Pinterest, an online pinboard that allows you to ‘pin’ images you like to customized boards. People can follow a select few or all of your boards: a more organized version of Tumblr, if you will. Yet I’m wary about using Pinterest in the same way I was wary about Tumblr – mainly, that it didn’t promote original content but the constant reblogging or “repinning” of others’ content.

I think before, it wouldn’t have bothered me so much. The internet is for sharing. Who cares if I’m unoriginal and I have nothing to post? I’ll just repost articles written by other people who made time in their days to generate original content. I’ll share pretty pictures I didn’t take, songs I didn’t write, clothes I didn’t make or outfits I didn’t put together. There’s nothing wrong with being an editor. 

Well. There is nothing wrong with being an editor – in fact, I suspect sometimes I edit better than I write (you’re welcome, dozens of people whom I’ve helped with college essays and letters of rec – except for the ones who didn’t get into the schools of your choice, in which case, you have only yourself to blame) just as there is nothing wrong with being a curator. And indeed there is “art” in curating and editing and tweaking something original so that it is enhanced, but nowadays with the proliferation of social media sights that promote sharing, those that merely share will take a back seat to those that create in addition to sharing.

Madame Receptionist and I discussed what it meant to have taste – or how having taste doesn’t necessarily translate to success. Recently, a member of the marketing team announced her departure for the apparel industry. She had started her career in tech and was indeed poached from a CE company to join ours, and while she never verbally expressed her interest in fashion, there were little clues to be found here and there. The steady stream of fashion magazines, for instance, that came in the mail for her, and the random compliments she paid both of us, “Cute shoes!” or “I love that skirt. Oh my God where did you get it?”

Perhaps the biggest clue she could have given however, was in her own dress, which unfortunately fit in a little too well with the other wardrobes of the tech industry, which is to say, she dressed rather drably. Her ensembles consisted of black or grey slacks, shiny polyester tank tops from Banana Republic or the Limited, and boring, pointy-toed pumps that could either be very expensive or very cheap – a choice you never want pose to people who care to guess. Her hair was a limp, depressing mess, and though her eyes seemed energetic enough, I wanted very badly to hand her a hairbrush and to convince her to eat some protein to promote healthier hair shafts. Critical, no? Yes. Very.

That’s my point – it’s easy to be a critic. When she announced her departure I asked her why and more importantly, wondered what the apparel company saw in or on her person that could possible convince them to lead marketing at their company. Surely it wasn’t the pointy-toed pumps? Perhaps they had thought them more expensive than they were?

“I’ve always loved fashion,” she said, “and they really liked what I did here and at my previous job for digital marketing, so they want me to help them do the same there, except it’s for clothes, which is much more geared towards my interests.”

I’m not say the woman did an amazing job at my present company (that remains to be seen), but whatever she created was eye-catching and most importantly, tangible to land her a “dream” position she really wanted. When it comes to design of website, clothing, interiors – it’s easy, if you read a lot of magazines, weblogs and come into contact with the actual things, to formulate opinions of what you like and dislike. What’s harder, and what few people actually push themselves to do, is go one step further and ask themselves why. At least I am very bad at this.

I used to think it was perfectly acceptable to say, “I like what I like, I don’t have to explain why,” and in certain contexts, it is. But not when you want to drive change, or innovate, or make something better. You have to be able to say why.

During my first week I got a head of myself. My boss asked me for more business cards and I found a box of them in my desk and, upon handing it over, remarked that they weren’t very pretty business cards.

He looked at me curiously and said, “Well, we are in the process of changing our marketing image, but why? What don’t you like about the card?”

I could answer that easily enough. I didn’t like the card stock (it felt flimsy), and the logo on the back seemed dated despite its being only a year old. The card was neither “timeless” nor clean, attributes I felt excellent designs had. The colors were also to dark for my taste. The card looked like a promotional item for a cheap nightclub or a bad movie poster.

“Okay,” my boss said, “Interesting opinions. But how would you change it?”

I wasn’t prepared to answer that – at least not in as much detail as my diatribe against the card warranted.

“Simplify it,” I said, after a while, “We can make it cleaner looking. Use thicker paper. Different fonts and perhaps a different logo. Less color.”

“Be more specific,” he said.

I had a vague idea of what I thought was an attractive business card in mind, but could I actually sit down and design one? I don’t know – probably, after a few days of researching and studying other business cards, but at the moment, I was ill-prepared to back up my assertions. Why should my ideas (criticisms) reasonably trump the existing design? I was merely being a critic and not ready to deliver any solution to the problems I had called out.  

My boss shook his head. “It’s great to have an opinion. It’s great to have taste, but you have to be able to support it. It’s easy for anyone with taste to say ‘Oh I don’t like this, I don’t like that,’ but are you actually creating anything to remedy what you think is bad taste?”

Okay, maybe he didn’t use the word “remedy,” but that is what he meant and it stuck with me. Probably one of the more important things I learned at work (in addition to never parking my boss’s car too close to the curb because it scratched the bottom of the car). Was that all I was? A spout of opinions? I have always been one to sprint to conclusions and shuffle towards reasoning, but at work (and slowly elsewhere, including on this blog), it’s becoming dangerous to do so, especially where other people have stronger opinions, stronger criticisms and the work ethic, stamina and reasoning skills to drive those opinions home.

Basically, it won’t do to just have taste. You (or I, really) have to do the work. Otherwise you’re just adding to the noise. 

That was much longer than I intended – really, I just wanted to share this wonderful video with you all. I didn’t create it, sadly, nor did I say the words, but in this case I’m acting as curator 🙂


Ira Glass on Storytelling from David Shiyang Liu on Vimeo.

My Father’s Stories

Somewhere in between high school and my second year at college, I stopped reading fiction. Not altogether – a small number of brilliant novels made its way into my hands via persistent recommendations from friends and family – but very, very rarely now, compared to my youth when fiction was all I would read. As a young girl visiting the library, I would make a beeline for the new fiction section. If it seemed I’d already gone through the choicest ones, I’d make my way to the back shelves. But I never wandered beyond the shelves marked “Fiction and Literature.” My memory is poor, but perhaps I have done that walk so many times this impression could not help but be ingrained: I remember one evening, hurrying past the biographies and wrinkling my nose in distaste at the thick tomes about real people. “Why would anyone want to read about real people when there is so much great fiction?”

My father was a hypocritical detractor of this mindset. He would shake his head whenever I walked in with a bag full of novels and say, “That stuff doesn’t grow your brain. It makes you dream,” and I’d roll my eyes and say that he had no heart. Fiction builds character, I said. Why do you think I’m so amazing?
I say hypocritical because my father grew up on a steady diet of classical Chinese literature – all of it fiction. You may know the most famous: The Dream of the Red Chamber, The Romance ofthe Three Kingdoms, and Journey tothe West – impossibly long and complicated stories written back then by people with plenty of time and imagination, for people with plenty of time and growing imaginations.

My favorite scene from “The Polar Express.” 

As a grown man with thoughts of career and family, he stopped reading fiction, but he never stopped thinking about it. I have often said that I remember little of my father from my childhood, though if I were to excavate the loose grey matter I hardly use, I would find him exactly where I needed him most.

He often picked me up from daycare and, if he came home later (though always in time for dinner), he would come bearing a large stack of children’s books from the palatial Cerritos Library. When we lived in the city, he took me there on weeknights or Sunday afternoons so that I could make my own choices and I will never forget that magical wing, designed to mimic a medieval castle with turrets filled with thin, colorful spines, each bearing a tale, not necessarily a lesson. But after we moved to a city some thirty minutes away, he often stopped by on his way home from work and picked out books with what he hoped was a discerning eye. To be honest, I don’t remember many of the books – The Polar Express, The Velveteen Rabbit and The Vanishing Pumpkin stand out (going online to see the covers of these books now, for some reason makes me cry) – but collectively, they comprised a lovely childhood.

What’s more, my father told us stories – at least, he tried to. It is a running joke in our family that my brother and I ought to know those stories by heart, at least the Journey to the West, because my father boasts of having played raconteur to us each night around bedtime. And he did, we do, but only parts. He always fell asleep after three or four lines so we never heard the ending. How did the sly monkey and pious monk get to the West? More than anything my brother and I know the sound of his snores, which now blend seamlessly with our perception of that tale. I know now, from Chinese school and later studies that the monk, the pig and the monkey eventually reached their destination, but it is vague to me, unlike my father’s introduction to the story, which still rings loud and clear. Indeed, you must be able to recall the fables and other bedtime stories your parents told you as a child – perhaps you never even set eyes on the words but you remember them and the images they evoke. It becomes innate – the stories as much a part of your genetic makeup as your hair and bones, your heart.

For years I rolled my eyes at my father, thinking he would never understand me because I loved novels and he seemed only to ever read business books and magazines, but looking back, I realize I had forgotten the source of this love.